With drive random IO rates as much as 1,000 times faster than traditional hard drives, SSD is changing the face of storage. Even so, reports of performance gains of only 2x, or even less, abound. We have to ask why.
Most SaaS operations aim for a self-service approach to customers that minimizes day-to-day user support, and also gives customers the flexibility to choose the services they want, when they want them.
A team of engineers, biologists, and medical researchers, working at the University of California, San Diego, believe that smartphones and cloud computing can be used to build maps of large-scale health or environmental threats, such as the concentration of heavy metals in drinking water. The concept is based on the idea that topics like infectious ...
Enterprises that are still using Windows XP (which will reach the end of its support life in a few months) and are confused about whether to migrate to Windows 7 or Windows 8 will soon have another choice.
In the fourth and last post in this series featuring practical advice on getting the best out of service-level agreements, Judith Myerson looks at problems -- and potential solutions -- to service reporting.
One critical business function that seemed likely to stay firmly rooted to the ground was the contact center. After all, client contact -- via phone, email, chat, and other channels -- is central to most businesses.