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John Edwards

How Not to Mess Up a SaaS Deployment

John Edwards
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Cassimir Medford
Cassimir Medford
4/24/2012 12:37:07 PM
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Re: Care is Critical
Companies can afford to be deliberate with SaaS adoption. There is not a lot of external pressure on most companies to adopt SaaS. It is not like a SaaS app is fundamentally different to its corresponding legacy app. Any initial flexibility gains could be consumed by the cost of adjustment - the SaaS learning curve. There may be some internal pressure on IT but even that can be managed, I think. So companies can afford to take their time.

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jagibbons
jagibbons
4/23/2012 2:45:31 PM
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Platinum
Governance and Project Management
Both are critical before any manager can evaluate possible SaaS solutions on the merits of meeting business needs. There is no substitution for learning how the business function works before it can be considered for moving to a SaaS solution. Likewise, the migration project is complex with a lot of players and a lot of potential risk. While there are enormous benefits, the move cannot be made lightly.

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jagibbons
jagibbons
4/23/2012 2:41:35 PM
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Platinum
Re: Care is Critical
I suspect, and even fall into the trap myself sometimes, that many IT managers believe they know what their true costs are. It takes more than a lunch and doodles on a napkin to evaluate the cost and benefits of moving to a SaaS solution versus in-house apps. That can be one of the more difficult steps to making that move.

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legalcio
legalcio
4/23/2012 2:09:00 PM
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Blogger
Re: Care is Critical
Start with a good lawyer.  Full disclosure; I work for a bunch of 'em.  But if you don't fully understand elements of the contract, and you can't get adequate explanations from your sales rep, then run it by your corporate counsel.  Even if you are a small IT shop in a small company, you need access to good legal advice.

Once the contract is signed, don't rush implementation.  You need to market the change to your users and get them engaged.  Factor in training costs to your budget and push for making training mandatory.  We spent over three months of marketing and training before we moved all our document management to a Saas solution.  Day one was the easiest implementation I've ever gone through.

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JohnEdwards
JohnEdwards
4/23/2012 1:55:42 PM
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Silver
Re: Care is Critical
Never follow a trend simply to look like an innovator or because other organizations are doing it. Do your homework. Understand the benefits and the pitfalls. Even with a technology like SaaS, which has many obvious benefits, you need to know which provider offers the best solution and the best deal. You can't learn that without doing some serious research.

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William Terdoslavich
William Terdoslavich
4/23/2012 12:31:16 PM
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Blogger
Re: Care is Critical
Skeptical double-checking is necessary to keep SaaS from turning into another industry buzz word. And that skepticism is warranted. The SaaS provider becomes the keeper of your data after the contract is signed. It is probably one of the most important contracts you will ever sign for your business, so know what you are signing. 

One constant theme that has emerged from reading this site for the past month is the need to sharpen your pencil and know what your IT operation costs, then compare it to the SaaS solution. Cost savings may not be as obvious as comparing three-year costs of in-house and outsourced IT solutions. You have to look at the resources freed by the SaaS contract and how they can be better employed within the enterprise. 

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Cassimir Medford
Cassimir Medford
4/23/2012 11:48:33 AM
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Care is Critical
Good advice John. Adopting SaaS is a big step, particularly if it's the company's first foray into SaaS. It is not like buying a new software package. There is an element of the unknown that can keep IT managers up at night, so care is critical.

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Video Resources
Naomi Bloom's 4 Foundations of Real SaaS, No. 1: Configuration

10|30|14   |   5:10   |   (9) comments


Naomi Bloom, founder and managing partner of Bloom & Wallace, sat down with us recently at Workday to talk about what she calls four of the foundational capabilities of SaaS -- or at least, real SaaS. In the first segment of this four-part video series on SaaS (or enterprise cloud applications), Naomi discusses why configuration is a better choice than customization.
Video Resources
6 Requirements for Today's Applications

10|7|14   |   2:04   |   (7) comments


Business teams want applications to be simple, scalable, and sexy -- applications people are passionate about using. Meanwhile, IT needs applications to be safe, secure, and sustainable. Ray Wang of Constellation Research points the way to the best of both worlds.
Video Resources
10 Critical Requirements for Cloud Application

8|30|14   |   3:10   |   (11) comments


Many application vendors now claim they're in the cloud. But being committed to this new delivery model requires more than just saying it. So what must-haves should you look for in a cloud vendor? Watch this video to see the 10 critical requirements for cloud applications.
Video Resources
Stan Swete, Workday CTO, on Multi-Tenancy

8|30|14   |   4:57   |   (1) comment


In this video, Workday CTO Stan Swete, discusses the numerous benefits of multi-tenancy, one of the 10 critical requirements for cloud applications.
Video Resources
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8|30|14   |   1:20   |   (2) comments


See how Workday's Enterprise Cloud has helped CareFusion, Flextronics, and TripAdvisor simplify global operations, provide unprecedented visibility into business information, and capitalize on speed and continuous innovation lifestyle of SaaS.
Video Resources
The Workday Advantage: Payroll in the Cloud

8|30|14   |   5:03   |   (1) comment


In this video, Laurent Botella, Director of Payroll Strategy at Workday, discusses the benefits of using Workday Payroll Software as a Service (SaaS) and what payroll professionals can expect in the future.
Video Resources
Taking the Measure of Talent by Harvard Business Review Analytic Services

8|30|14   |   3:16   |   (1) comment


Do you understand the true value of your human capital? In this Workday video, the importance of leveraging the real value of your people is discussed. Youíll learn about the most common workforce challenges and technology obstacles. Learn how you can get better workforce insights into your talent.
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8|30|14   |   1:14   |   (1) comment


Your business is the sum of its parts: your inventory, production, marketing, and spend. But the most important part of your business is your workforce. More than half your costs can be tied to your workers. Watch this video to learn why people are the new bottom line.
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The Workday Advantage: Human Capital Management in the Cloud

8|30|14   |   6:33   |   (0) comments


In this video, Leighanne Levensaler, VP of Product Strategy at Workday, speaks about the challenges HR professionals face with legacy human resource systems and how they can become the workforce authority with Workdayís unified HR solution.
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Workday Time Tracking

8|30|14   |   1:48   |   (0) comments


Time tracking is painful. But it doesn't have to be. You just need a better system. And with Workday Time Tracking, you can have one. Watch the video to learn about this cutting-edge time and attendance application that allows you to process payroll and do workforce analysis in minutes.
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1|30|15   |   2:26   |   (0) comments


Intel's IOT platform program will create a new strategy to attract developers to the chipmaker. Will it be a winning strategy for an Internet of Things market?
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1|30|15   |   2:34   |   (0) comments


Should B2Bs consider ephemeral platforms like Snapchat for their social media strategy?
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1|28|15   |   2:55   |   (0) comments


Rogue behavior may allow for BYOD flexibility, but it also means rethinking security.
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1|28|15   |   3:08   |   (0) comments


Noting an opportunity to use WebRTC in a private cloud can show benefits over a public cloud more clearly.
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Buzzword Ethics

12|31|14   |   2:43   |   (2) comments


When buzzwords are used too liberally, their meaning can leave doubt as to what value is possible from a Saas or IOT solution.
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Programmer Wars

12|31|14   |   2:51   |   (3) comments


Does the rise of program support from large companies such as Apple and Google suggest a programmer showdown that can have an impact on IOT and Saas?
Video Blogs
Analytics in 2015

12|30|14   |   2:48   |   (1) comment


What does the future hold for analytics and big data, especially with respect to Saas and IOT?
Video Blogs
Correlating CEO Age With Innovation

12|30|14   |   3:04   |   (1) comment


Does a younger CEO ensure innovation? Some believe so, but experience can be valuable, especially to great Saas firms.
Video Blogs
Keeping Auto-as-a-Service Secure

10|31|14   |   2:49   |   (34) comments


As automobiles add more tech, security questions raised in a 2011 research study remain. How will automotive applications affect the Saas and IOT environments?
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Should a cloud computing company compete on privacy features, even when faced with police concerns on tech-enhanced criminal activity?
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7|31|14   |   3:10   |   (19) comments


Apple's purchase of Dr Dre's Beats Electronics is significant because the branding separates it from the crowd of IoT-type devices, allowing Apple to reignite interest in its music offerings.
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How Oracle Can Be on Fire Like Amazon

7|30|14   |   3:55   |   (9) comments


How Oracle and other companies in the SaaS market can learn lessons about building stong, enterprise-directed ecosystems of apps and solutions from the example of Amazon and its recent Fire phone release.
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Reinventing Microsoft as a Saas for Every Device

6|6|14   |   4:07   |   (12) comments


Microsoft adds development packages for Visual Studio and WinJS, providing the established leader a new chance to court SaaS developers and enact CEO Satya Nadella's cross-platform strategy.
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Amazon's Next Act

5|29|14   |   3:47   |   (56) comments


Potentially slowing revenue growth for Amazon Web Services means a strategy shift, a lesson that all Saas providers should consider.